Careers

Reports to: Retail Operations Manager
Location: As directed

The opportunity
Hopespare Limited specialises in hydraulics, pneumatics and connectors, serving customers through its trade counter network and production locations. We are looking for a hands-on, commercially focused Branch Manager to run one of these branches. Reporting to the Retail Operations Manager, you will own branch performance, customer service, team leadership, stock control and operational standards, ensuring a safe, efficient and profitable operation.

You will lead from the front, creating a welcoming trade counter where customers receive knowledgeable advice on hydraulic and pneumatic products, connectors and related assemblies. You will support efficient service, oversee on-site assembly work, maintain ISO 9001 and health and safety standards, and drive sales and profitability.

Key responsibilities

• Lead, supervise and develop branch colleagues, ensuring high standards of customer service, product knowledge and day-to-day performance.
• Build and maintain strong relationships with existing customers while welcoming and supporting new customers.
• Take accountability for branch sales, growth and commercial viability, contributing to budgets, plans and profit-and-loss control with the Retail Operations Manager.
• Set priorities, delegate effectively and support the team to meet or exceed sales and profitability targets.
• Ensure the branch complies with company procedures, legal requirements, ISO standards and health and safety obligations.
• Oversee the maintenance and calibration of branch machinery.
• Support the accurate identification, selection and pricing of component parts and assemblies.
• Oversee on-site production, ensuring assemblies meet customer specifications and company quality standards.
• Ensure customer enquiries by telephone, email and post are handled promptly and professionally.
• Manage stock availability, goods received, storage, stocktakes and replenishment to meet customer and company requirements.
• Maintain clean, tidy and professional customer-facing and production areas.
• Manage day-to-day staffing and welfare matters, escalating concerns, absence and cover requirements when needed.

What you’ll bring

• Proven experience in hydraulics and pneumatics, alongside experience of leading a branch, trade counter, retail, distribution or similarly customer-focused operation.
• A commercially minded approach, with confidence working towards sales, budget and profitability targets.
• Strong people-management skills and the ability to coach, organise and motivate a team.
• Excellent customer service and communication skills.
• Good attention to detail when identifying products, preparing quotations, processing orders and managing stock.
• A practical commitment to quality, compliance and safe working practices.
• Confidence using business systems for stock checks, quotations, customer orders, purchase orders and stock movements.
• A valid UK driving licence.

Why join us?
This is an opportunity to take real ownership of a branch, lead a customer-focused team and make a direct contribution to its growth and success. If you are a practical, proactive manager who enjoys combining people leadership, commercial responsibility and hands-on operations, we would like to hear from you. 

TO APPLY, SEND YOUR CV AND A BRIEF COVERING NOTE OUTLINING YOUR RELEVANT EXPERIENCE TO recruitment@hopespare.com

This advert summarises the principal responsibilities of the role. Duties may evolve in line with business needs.